Need help?
Frequently asked questions
Do you offer free shipping?
Yes, we offer free shipping on every Australian order, along with Track & Trace, because we value you as a customer and want to provide you with the best service.
How can I track my order?
Once your order is confirmed, you will receive a separate email with your order number. As soon as it ships, a second email follows with your tracking number.
You can track your order by entering your order number or email/phone number on the Track Your Order page. Once you have entered your information and clicked “Track”, you will be able to see the status of your order.
Can I return the item(s) if I don't like them?
Yes, you can return items within 30 calendar days of receiving them.
- Approved refunds will be issued to your original payment method.
I have an issue with my order. How can I contact you?
If you experience any issues or have questions, visit our Contact Us page to connect with our support team. We’re here to assist you right away!
What payment methods do you accept?
You can pay safely and securely with the following payment methods: Visa, Mastercard, Maestro, American Express and Apple Pay.
Will I receive a confirmation email after placing an order?
Yes, once you have placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.
Email: info@soleansydney.com